The following information provides clear advice on how patients can access our services – whether that is virtually, remotely or, if appropriate, face-to-face:
What happens when I call the Practice?
Remember Monday and the day after a bank holiday are our busiest days, be prepared for a bit of a wait. If your problem or enquiry can wait until another day we would be grateful.
Emergencies e.g. Suspected heart attack, stroke, sepsis, severe bleeding, injury, or broken bones need a 999 ambulance or direct access to A&E.
If you are not sure you fall into this category press 1 to access our Emergency line after dialling 016973 20209.
If your call is not an emergency, you will need to press 3. You will be asked if your problem is urgent for that day and to give a brief description of the problem.
Urgent on the day problems
Urgent on the day problems will be added to our triage list. All patients on this list will be called back the same day by one of our clinicians to gather clinical information and decide what is the most appropriate next step. They might be sent a text to enable photographs to be sent in. A face-to-face appointment can be arranged if needed. Please try and call before 4pm if you are hoping to be seen on the same day.
Routine problems
Routine problems will be offered a telephone call over the next week.
Our receptionists cannot directly make appointments with a Doctor or Nurse Practitioner. This is due to the limited resources available and ever increasing demand for our services. Our triage service ensures that we offer the correct appointment for you in a timely manner. The more information you are able to give our reception team the better they are able to help you.
You can make telephone appointments and nursing appointments using the NHS app or My GP app.
Walk in patients
All patients that come to our reception desk seeking an appointment will also be placed on the triage list and asked to wait for a clinician to call them back unless there is an immediate threat to life or significant injury.